Validation and Testing Manager
From IT frameworks
Contents |
Job Description for the position of Validation and Testing Manager
Validation and Testing Management is a discipline in IT service management.
The role of Validation and Testing Manager is to ensure the goals of the Validation and Testing Management process are achieved.
The main objective is to ensure the customer requirements defined in SAC and SLA are met, services are fit for purpose and fit for use, and that the overall service meets the customers expectations.
The job
The Validation and Testing Manager is a position within the scope of Validation and Testing Management ITILv3 process.
This document provides a good description of the position but is not complete for every organization. Adjust as necessary.
Position
- Immediate seniors are the Service Transition Manager.
- Immediate juniors are the staff triggering the Validation and Testing Management process.
- "Users" are all users of internal and external IT services.
- "Customers" are users of IT services internally in the organization and external paying customers that use the companies IT Services.
- "Suppliers" are parties defined by Service Design Supplier Management key process for each IT Service.
Production
Key Performance Indicators (KPIs)
- Plans for Validation & Testing aligned with Change Schedule
- Plans for Validation & Testing aligned with Release Plans.
- Schedule over Customer representation interaction in testing stages.
- Number of open requests for the Validation and Testing process.
- Number of bypasses
- Costs of tests
- Decrease of number of incidents due to Validation & Testing process
- Effective use of resources in the process
- Reuse of Test data
- Correct allocation of roles and responsibilities in the process
- Amount of times the process must be run to complete all levels of testing
- Correct improvement information out of tests
- Accurate and specific data to Validate against.
Responsibilities
Validation and Testing Manager is responsible for:
- Tasks
- Validation and Test management
- Planning and design
- Verification of test plans and design
- Preparation of test environments
- Testing
- Evaluation information and reporting
- Validation and Testing closure
- Making recommendations for Service Improvement Plans
- Ensuring the Validation and Testing Management process is performed as designed.
- Developing a Validation and Testing Management process model for the role of Validation and Testing Manager.
- Ensuring the Validation and Testing Management process is fit for purpose.
- Ensuring process description meets objectives
- Ensuring ELS staff from Validation and Testing Management the the Service Desk role upon new and updated releases.
- Sponsorship, design, and continual improvement of the process and its metrics.
- Following the organization's policies relating to employment.
- Personnel
- Leading and supporting the Validation and Testing Management team.
- Motivate the employees you are responsible for. Help them thrive in a challenging work environment.
- Understanding the full scope of the Validation and Testing Management process.
- Ensuring that all your co-workers in projects understand and follow all procedures they are involved with.
- Ensuring any disagreements with employees have the opportunity to become RfCs.
- Reporting
- To Process Manager (To ensure optimal process interaction)
- To Service Transition Manager (To ensure the Validation and Testing process is managed in relation to the Validation and Testing Management process description)
- To Service Owner (To improve all Validation and Testing Management decisions)
- To Service Transition Management (For escalation purposes)
- To ITSG (To ensure all IT goals are aligned to business goals)
Authority
- Service Transition time scales (Based on input from Transition Planning and Support)).
- Service Design designs Validation & Testing Models with pre-defined activities. Any changes to these activities must also be transitioned.
- Any results need escalation (based on escalation model) are sent to the Service Transition manager.
Resources
Internal resources
- The Validation and Testing Manager has internal resources available as defined by the organization for process owners.
External resources
- The Validation and Testing Manager has external resources as appropriate to ensure the fulfilment of the objectives of the Validation and Testing management process.
Qualifications
It is expected that the Validation and Testing Manager has the competence required to competently manage the Validation and Testing Management ITILv3 process.
It is expected that he/she constantly acquires knowledge necessary to continually manage the Validation and Testing Management ITILv3 process better so that expectations are continually met.
Advancement
As Validation and Testing Manager you have the possibility to apply for positions as Service Transitions Manager and other key positions in the Service Transition life cycle phase. You are also encouraged to apply for other positions in Application and Technical Management.
