Template:Role description

From IT frameworks

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Contents 1 The position 1.1 Qualifications 1.2 Opportunities for advancement 1.3 Tasks 1.4 Escalates to 1.5 Seniors 1.6 Juniors 2 Production 2.1 Key Performance Indicators (KPI) 2.2 Metrics 2.3 Resources 3 References and resources

The position

Answer these questions: What is the purpose of this role? What is the scope of the work? What is the product for this role?

Qualifications

What does the owner of this process need to know in order to be able to manage it?

What do the resources of this process need to know in order to be able to execute it?

Opportunities for advancement

Which other roles can the holder of this role apply for?

Tasks

List all specific tasks relating to the process. Ensure to include all tasks that are not included in the process description.

List all tasks related to managing the team and subordinate roles.

Escalates to

Specify point of escalation for the current role.

Seniors

Specify a list of the senior roles to this role. The current role usually reports to the senior roles.

Juniors

Specify a list of the juniors to this role. The juniors are usually managed by the current role.

Production

Key Performance Indicators (KPI)

How do we ensure the effectiveness and efficiency of this role?

Metrics

Specify exactly what and how to measure to show the KPI

Resources

Does this role have specific resources available to do the job other than people (ref. Juniors above)? Please specify internal and external resources (tip: processes, products, and partners).

References and resources

Create a list with relevant references and resources to this role.