Supplier Manager
From IT frameworks
Contents |
Job Description for the position of Supplier Manager
Supplier Management is a discipline in IT service management.
The role of Supplier Manager is to ensure the goals of the Supplier Management process are achieved. The main goal is to manage suppliers and the services they supply, to provide seamless quality of IT service to the business, ensuring value for money is obtained.
The job
The Supplier Manager is a position within the scope of Supplier Management ITILv3 process.
This document provides a good description of the position but is not complete for every organization. Adjust as necessary.
Position
- Immediate seniors are Service Design Manager.
- Immediate juniors are the Service Design Management staff triggering the Supplier Management process.
- "Users" are all users of internal and external IT services.
- "Customers" are users of IT services internally in the organization and external paying customers that use the companies IT Services.
- "Suppliers" are parties defined by Service Design Supplier Management key process for each IT Service.
Production
Key Performance Indicators (KPIs)
- Number of suppliers without an underpinning contact at present
- Number of open issues against suppliers
- Number of supplier and contractual issues
- Number of supplier and contractual issues without clear ownership
- Number of breaches if contractual targets
- Number of suppliers without nominated supplier managers
- Number of suppliers without nominated contract managers
- Number of bypasses of the process
- Number of suppliers
- Number of incidents against the service
- Businesses protected from poor supplier performance or disruption
- Number of suppliers meeting the targets within the contract
Responsibilities
Supplier Manager is responsible for:
- Tasks
- Ensuring that value for money is obtained from all IT suppliers and contracts
- Ensuring that all IT supplier processes are consistent and interface to all corporate supplier strategies, processes and standard terms and conditions
- Maintain and review a Supplier and Contracts Database (SCD)
- Review and risk assessment of all suppliers and contracts on a regular base
- Ensuring that underpinning contracts, agreements or SLAs are aligned with those of the business
- Ensuring that all supporting services are scoped and documented
- Ensuring that interfaces and dependencies between suppliers, supporting services and supplier processes are agreed and documented
- Ensuring that all roles and relationships between lead and any sub-contracted suppliers are documented, maintained and subject to contractual agreement
- Monitoring, reporting and regularly reviewing supplier performance against targets, identifying improvement actions as appropriate and ensuring these actions are implemented
- Updating contracts or SLAs when required, ensuring that the Change Management process is followed
- Coordination and support of all individual IT supplier and contract managers, ensuring that each supplier/contract has a nominated owner within the service provider organization.
- Personnel
- Leading and supporting the Supplier Management team.
- Motivate the employees you are responsible for. Help them thrive in a challenging work environment.
- Understanding the full scope of the Supplier Management process.
- Ensuring that all your co-workers in projects understand and follow all procedures they are involved with.
- Ensuring any disagreements with employees have the opportunity to become RfCs.
- Reporting
- To Process Manager (To ensure optimal process interaction)
- To Service Design Manager (To ensure Suppliers are managed in relation to the Supplier Management process description)
- To Service Owner (To improve all Supplier Management decisions)
- To Service Design Management (For Supplier issues needing escalation)
- To ITSG (To ensure all IT goals are aligned to business goals)
Authority
- Service Design design tools and technology to help manage Suppliers and Contracts.
- Service Design designs Supplier handling models with pre-defined activities. Any changes to these activities must be transitioned.
- Supplier issues outside the scope of the SLA are escalated to the Service Design manager.
Resources
Internal resources
- The Supplier Manager has internal resources available as defined by the organization for process owners.
External resources
- The Supplier Manager has external resources as appropriate to ensure the fulfilment of the objectives of the Supplier Management process.
Qualifications
It is expected that the Supplier Manager has the competence required to competently manage the Supplier Management ITILv3 process.
It is expected that he/she constantly acquires knowledge necessary to continually manage the Supplier Management ITILv3 process better so that expectations are continually met.
Advancement
As Supplier Manager you have the possibility to apply for positions as Service Design Manager and other key positions in the Service Design life cycle phase. You are also encouraged to apply for other positions in Application and Technical Management.
