Strategy Generation Manager
From IT frameworks
Contents |
Job Description for the position of Strategy Generation Manager
The following quote summarizes the goal of Strategy Generation process:
Strategy Generation Management is a discipline in IT service management.
IT is often referred to as Service Strategy process, however for the purpose of this document naming shall remain as Strategy Generation process.
The role of Strategy Generation Manager is to ensure the goals of the Strategy Generation Management process are achieved. The main goal is to ensure alignment between Business and the IT Organisation. By aligning strategies to business we are gaining long-term survival to the IT Organisation.
The Service Provider should not be optional. Through alignment to the business, and developing offers neatly packaged in Strategic assets, Business Value is clearly stated through specific Business outcomes in the Service Portfolio.
The job
The Strategy Generation Manager is a position within the scope of Strategy Generation Management ITILv3 process.
The main activities include:
- Defining the market: Market for Services & Services for the market
- Develop the offerings: Core Level Packages plus Supporting Service Packages
- Develop Strategic Offerings: Packaging the Service in Service lifecycle ITSM Delivery and Support
- Prepare for execution: Ensuring differentiation, making the IT Service Provider not optional.
This document provides a good description of the position but is not complete for every organization. Adjust as necessary.
Position
- Immediate seniors are the Service Strategy Manager and ITSG (IT Steering Group).
- Immediate juniors are the staff triggering the Strategy Generation Management process.
- "Users" are all users of internal and external IT services.
- "Customers" are users of IT services internally in the organization and external paying customers that use the companies IT Services.
- "Suppliers" are parties defined by Service Design Supplier Management key process for each IT Service.
Production
Key Performance Indicators (KPIs)
- Number of current trends in the market being developed for possible Services
- Number of Services linked to Business Strategies
- Number of Business Strategies not linked to Services
- Strategic plans for future alignment for every Service & Organisation the IT Service Provider aims to be aligned with.
- Number of bypasses of the service
- Number of times process has been triggered
- Number of Incidents against the service
Responsibilities
Strategy Generation Manager is responsible for:
- Tasks
- Ensuring strategic plans to reach Business goals are in place
- Defining Services for Strategies & Strategies for Services
- Ensuring a clear roadmap is in place to ensure alignment today and in the future.
- Making recommendations for Service Improvement Plans
- Ensuring the Strategy Generation Management process is performed as designed.
- Developing a Strategy Generation Management process model for the role of Strategy Generation Manager.
- Ensuring the Strategy Generation Management process is fit for purpose.
- Ensuring process description meets objectives
- Sponsorship, design, and continual improvement of the process and its metrics.
- Following the organization's policies relating to employment.
- Personnel
- Leading and supporting the Strategy Generation Management team.
- Motivate the employees you are responsible for. Help them thrive in a challenging work environment.
- Understanding the full scope of the Strategy Generation Management process.
- Ensuring that all your co-workers in projects understand and follow all procedures they are involved with.
- Ensuring any disagreements with employees have the opportunity to become RfCs.
- Reporting
- To Process Manager (To ensure optimal process interaction)
- To Service Strategy Manager (Alignment plans)
- To Service Owner (To report future plans for a specific service)
- To ITSG (To ensure all IT goals are aligned to business goals)
Authority
- Service Design design tools and technology to allow market and business research for the Strategy Generation process.
- The Strategy Generation Manager reports alignment issues to the Service Strategy Manager and ITSG.
Resources
Internal resources
- The Strategy Generation Manager has internal resources available as defined by the organization for process owners.
External resources
- The Strategy Generation Manager has external resources as appropriate to ensure the fulfilment of the objectives of the Strategy Generation Management process.
Qualifications
It is expected that the Strategy Generation Manager has the competence required to competently manage the Strategy Generation Management ITILv3 process.
It is expected that he/she constantly acquires knowledge necessary to continually manage the Strategy Generation Management ITILv3 process better so that expectations are continually met.
Advancement
As Strategy Generation Manager you have the possibility to apply for positions as Service Strategy Manager and other key positions in the Service Operations life cycle phase. You are also encouraged to apply for other positions in Application and Technical Management.
