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1. Key Performance Indicators ‎(08:45, 7 January 2009)
2. Metrics ‎(08:45, 7 January 2009)
3. Process Manager ‎(08:48, 7 January 2009)
4. Service Design Manager ‎(08:49, 7 January 2009)
5. Service Operations Manager ‎(08:49, 7 January 2009)
6. Service Transition Manager ‎(08:50, 7 January 2009)
7. IT Operations Manager ‎(08:50, 7 January 2009)
8. IT Steering Group ‎(08:51, 7 January 2009)
9. Service Strategy Manager ‎(08:52, 7 January 2009)
10. Request for Change ‎(08:53, 7 January 2009)
11. Early Life Support ‎(08:54, 7 January 2009)
12. Standard Changes ‎(08:55, 7 January 2009)
13. Workarounds ‎(08:57, 7 January 2009)
14. Change Advisory Board ‎(08:58, 7 January 2009)
15. Configuration Management Database ‎(09:01, 7 January 2009)
16. Known Error Database ‎(09:02, 7 January 2009)
17. Configuration Items ‎(09:02, 7 January 2009)
18. Configuration Management System ‎(09:03, 7 January 2009)
19. Emergency Changes ‎(09:03, 7 January 2009)
20. Emergency Change Advisory Board ‎(09:04, 7 January 2009)
21. Events ‎(09:14, 7 January 2009)
22. Problems ‎(09:15, 7 January 2009)
23. Known Errors ‎(09:16, 7 January 2009)
24. Service Manager ‎(09:16, 7 January 2009)
25. RACI model ‎(09:17, 7 January 2009)
26. Service Requests ‎(09:18, 7 January 2009)
27. Underpinning Contract ‎(09:21, 7 January 2009)
28. Process Owner ‎(09:21, 7 January 2009)
29. Service Acceptance Criteria ‎(09:25, 7 January 2009)
30. Service Level Requirement ‎(09:25, 7 January 2009)
31. Availability Management Policy ‎(11:52, 8 January 2009)
32. CSI Management Policy ‎(11:53, 8 January 2009)
33. Capacity Management Policy ‎(11:53, 8 January 2009)
34. IT Service Continuity Management Policy ‎(11:53, 8 January 2009)
35. Release and Deployment Management Policy ‎(11:53, 8 January 2009)
36. Supplier Management Policy ‎(11:54, 8 January 2009)
37. Component Risk ‎(12:06, 2 February 2009)
38. Component Plans ‎(12:06, 2 February 2009)
39. Component Organisation ‎(12:07, 2 February 2009)
40. Component Business Case ‎(12:07, 2 February 2009)
41. Component Configuration Management ‎(12:09, 2 February 2009)
42. Component Controls ‎(12:11, 2 February 2009)
43. Component Quality ‎(12:12, 2 February 2009)
44. Component Change Control ‎(12:14, 2 February 2009)
45. Closing a Project ‎(08:04, 3 February 2009)
46. Controlling a Stage ‎(08:07, 3 February 2009)
47. Managing Stage Boundaries ‎(08:13, 3 February 2009)
48. Managing Product Delivery ‎(08:15, 3 February 2009)
49. Planning ‎(08:16, 3 February 2009)
50. CP1 Decommissioning a Project ‎(09:24, 3 February 2009)

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