Service Catalogue
From IT frameworks
The Service Catalogue is occasionally referred to as a document. With such intricate systems modern IT infrastructure offers, the Service Catalogue Manager's job has indeed become much more extensive. A relational Service Catalogue should provide detailed information on services maintained under Change Management. All new services must be registered once requirements have been defined, resources have been chartered and the levels of service have been agreed. For this last reason, it is important to state the status of all services.
The Service Catalogue is split in two parts:
The Business Service Catalogue should be available to everyone. It can be compared to the menu in a restaurant, containing descriptions and pricings of the services we offer today. The language should reflect the targeted customers.
The Technical Service Catalogue should not be shown to the customers. It can be compared to the recipe in a restaurant, containing descriptions of how to deliver the services offered. It could include references to the CMDB with detailed instructions of how the resources and capabilities should be used to produce the services.
