Category:Service Assets and Configuration Management

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Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes affecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.ITILv3 TheMap.png
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A key process in the Service Transition life cycle phase. SACM manages the Configuration Management Database.

Example of SACM flow chart


Contents

Goals & Objectives

  • To provide an accurate information over the IT infrastructure and its components
  • Accurate configuration records and their relationships is vital.

Terminology

  • SACM - Abbrev. for Service Asset and Configuration Management
  • CI - Configuration items are controlled, measured, manged by configuration management
  • CMDB - Configuration Management Database stores all managed information on all defined CIs
  • Baseline - Basic configuration
  • CMS - Configuration Management System, under which CMDB is a part
  • Presentation layer - A way of presenting certain information to different groups
  • DML - Definiteve Media Library is a secure store where all authorized and approved and up to date (live) versions of media CIs are stored
  • Configuration baseline - Taken for later comparison
  • Snapshot - A status of a CI at athat given time. Snapshots are not updated.
  • SKMS - Service Knowledge Management System

Roles

Scope

  • All assets used within the service life cycle fall within the scope of asset management.
  • Configuration management defines and ensures accurate records for all CIs that are relevant to a service. This may include business and supplier CIs.

Activities

  • Planning
  • Identification
  • Control
  • Reporting
  • Auditing

Interfaces

  • All approved RFCs must pass through to SACM
  • Release & deployment management
  • Availability management forcontrol over CI relationships
  • Financial mangement

Inputs/Outputs

Inputs

Outputs

  • Approved/Rejected RfCs
  • Updated and/or changed services and /or service components

Value to the Business

Having a managed SACM process provides records over CIs which in turn make decision making easier to implement changes.

A better overview of all costs related to each service.

Implementation

Challenges to implementation

Tips for exam

  • DML
  • CIs
  • Secure library
  • Secure store
  • CMS

References and resources

Service Transition, OGC

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