Lessons Learned Report
From IT frameworks
Purpose: To pass on knowledge to next project
Should contain:
- Management processes and process activities. CSI improvements SIPs.
- What went well?
- What went badly?
- Are we lacking resources or capabilities?
- Abnormal events
- Anything we didnt expect at all?
- Technical methods and tools Assessment
- Did Service Design design appropriate tools for the project?
- Project Issues
- How were issues managed?
- Recommendations
- In general to the project
- Measurements
- Could we measure everything?
- Statistics
