ITIL tools (free software)

From IT frameworks

Jump to: navigation, search

The ITIL Map

Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes affecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.ITILv3 TheMap.png
About this image

The table below shows an overview of existing Free Software tools that support the 26 ITIL processes and 4 functions.

Contents

Service Strategy life cycle phase

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Demand management
  • freeSLA
Strategy Generation Management
  • freeSLA
Financial Management
  • freeSLA
Service Portfolio Management
  • freeSLA

Service Design life cycle phase

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Service Catalogue Management
Service Level Management
Capacity Management
  • freeSLA
Availability Management
  • freeSLA
IT Service Continuity Management
  • freeSLA
Information Security Management
  • freeSLA
Supplier Management

Service Transition life cycle phase

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Transition Planning and Support
Change Management
  • freeSLA
Service Assets and Configuration Management
Release and Deployment Management
Validation and Testing Management
Evaluation Management
Knowledge Management

Service Operation life cycle phase

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Event Management
  • freeSLA
Incident management
  • freeSLA
Request Fulfillment
  • freeSLA
Problem Management
  • freeSLA
Access Management
  • freeSLA

Continual Service Improvement life cycle phase

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Service Measurement
Service Reporting
Continual Service Improvement

Functions and their tools

Process / Tool Business intelligence Relationship management Workflow system Deployment Automated testing Project management KEDB SKMS CMDB Intrusion and anomaly detection Service monitoring
Service Desk
Technical Management
Application Management
IT Operation Management
Retrieved from "http://www.itframeworks.org/wiki/ITIL_tools_(free_software)"
Personal tools