Information Technology Infrastructure Library

From IT frameworks

(Redirected from ITIL)
Jump to: navigation, search


Information Technology Infrastructure Library or ITIL is a framework for organising IT Service Provider organizations. It is based on best-practices in the IT industry and provides a set of concepts and policies for managing IT infrastructure, development and organisation.


Purpose

The purpose of this ITIL wiki is to provide a repository for ITIL resources.

Description

ITIL is organized in five Life Cycle phases, with a number of processes and functions belonging to each.

This wiki provides ITILv3 resources:

  • Save time by using pre-formatted templates and documents.
  • Increase the chances of success in implementing ITIL.
  • Cover the full ITIL framework or choose the areas you specifically need.
  • Each template and document has instructions on how to be used.
  • Used by IT Managers, ITIL practitioners, ITIL trainers, ITIL students.

Usage

Press the [+]-icon to see more.

Service Strategy
Service Design
Service Transition
Service Operation
CSI

The Service Strategy life cycle phase is where the strategic objectives, overall directions, policies and plans are made.

The key purpose of Service Strategy is to think about Why before How.

The Service Design life cycle phase is where new or changed Services are designed. It is also where new or modified processes required to deliver the Services are created.

The Service Transition life cycle phase is where new or changed services are transitioned into live operations. Here Services and processes designed by Service Design are tested, evaluated, documented and prepared for release.

The Service Operations life cycle phase is where the IT Services are supported and managed on a day-to-day basis. This is every live Service is delivered to the customer.

The purpose of CSI (Continual Service Improvement) is to align and realign IT Services to the changing business needs, by improving the Services offered and the internal processes of the IT organisation.


The ITIL v3 Map - clickable

Click on any of the process names in the picture below to navigate to the corresponding process.

The ITIL Map

Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes affecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.
About this image
Retrieved from "http://www.itframeworks.org/wiki/Information_Technology_Infrastructure_Library"