Category:Validation and Testing Management

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The ITIL Map

Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes effecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.
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A key process in the Service Transition life cycle phase.

Example of Research & Development, Validation & Testing flow chart
Example of Research & Development, Validation & Testing flow chart


Contents

Goals & Objectives

Testing ensures that services are fit for use, fit to proceed through to Service Operations. Validation ensures that all customer specifications are continually met through the services provided.

Terminology

  • Service Model -A model decribing the structure and dynamics of service provided through Service Operations.
  • Test Strategy - The whole testing approach from strategy to live operations needs thorough planning to meet customer expectations.
  • V Model - A model used for guidance to ensure customer requirements are accepted, tested and validated.

Roles

Scope

The Service Validation & testing process should be applied throughout the whole service life cycle, ensuring that quality of services matches or exceeds customer requirements.

This key Service Transition process works closely with Release & Deployment Service Transition process.

Activities

Interfaces

Service Validation & testing is triggered by test release planbs and any time Quality management wish to validate services being provided.

Inputs/Outputs

Inputs

Outputs

Value to the Business

Businesses with vital business functions mapped out to the service provider should not accept unnecessary interruptions to services. Some systems can not accept any service "downtime" eg hospital emergency ward, bank alarm systems, NASA space stations under manned missions to outer space.

Implementation

Challenges to implementation

Tips for exam

  • V Model - Acceptance criteria on left, validating and acceptance on right, baseline, new test.

References and resources

Service Transition, OGC

Articles in category "Validation and Testing Management"

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