Category:Service Portfolio Management

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The ITIL Map

Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes affecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.ITILv3 TheMap.png
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Contents

Introduction

A key process in the Service Strategy life cycle phase.

Goals & Objectives

  • To ensure that the Service Portfolio is up to date:
    • The Pipeline includes services that are aligned to the strategy
    • The Service Catalogue is consistent with the rest of the Service Portfolio

Terminology

  • Pipeline: The services we want to be able to deliver in the future
  • Service Catalogue: Descriptions of all the operational services we are able to deliver today
  • Retired services: Descriptions of all the services that we no longer offer

Roles

Scope

Activities

Input from Category:Strategy Generation Management should be treated as follows:

Define

  • What do we offer today?
  • Do we have valid Business Cases for every proposed new service?
  • Is the Service Portfolio up to date?

Analyze

  • Which proposed services will be most appropriate to achieve our future goals?
  • What resources and capabilities are needed to move these services from the Pipeline to the Service Catalogue?
  • What resources and capabilities are available?
  • Which proposed services should be prioritized?

Approve

  • Verify the list of proposed services
  • Remove unnecessary items
  • Authorise the list of proposed services
  • Authorise the use of resources and capabilities needed

Charter

  • Communicate the decisions as appropriate
  • Allocate the resources needed
  • Give the final go-ahead

Interfaces

Inputs/Outputs

Inputs

Input from Strategy Generation Management

Outputs

  • An up to date Service Portfolio
  • A list of chartered services to be created.

Value to the Business

A clear view of

  • What the IT Service Provider does
  • How it does it
  • What it want to do (Where it is going)
  • What it has done (Where it has been)

Implementation

Challenges to implementation

Flow Chart Model

Tips for exam

References and resources

Service Transition, OGC

Pages in category "Service Portfolio Management"

This category contains only the following page.

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