Category:IT Service Continuity Management

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Define a vision for your IT organisation that is aligned with the Business.Control your IT expenses!Ensure correct handling of future expectations and requirements.Provide assurance of IT services.Ensure agreement with your customer on services.Guarantee an up to date service menu.Ensure the correct capacity of your services.Ensure the correct avalability of your services.Plan for the unexpected.Ensure appropriate security for your services.Control who delivers to us.Reply to user requests in a service minded manner.Solve the unexpected in the daily operations!Detect and sort activities in your IT infrastructure.Ensure correct access to your services.Fix the unexpected in the daily operations.Reduce mistakes effecting Business.Control the changes to the IT infrastructure.Predicted performance vs. Actual performance.Change services without unexpected downtime.Assure that your service does what is intended.Keep the knowledge in your company!Keep track of how your services are interconnected.Know how to measure your services.Ensure correct analysis of your services.Standstill = Decline!Friendly and helpful single point of contact for your users.Contract between you and your customers.
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A key process in the Service Design life cycle phase.

Contents

Goals & Objectives

To be aligned to the Business Continuity Plan (BCP). Ensure the IT Organization implements proactive measures to be aligned to the BCP.

Terminology

  • BIA - Business Impact Analysis
  • Invocation - Putting the BCP and the ISCM plans into action.
  • MoR - Management of risk processes must be implemented as part of every ITSCM process
  • Recovery options (Manual, Immediate, Fast, Intermediate, Gradual)

Roles

IT Service Continuity Manager: ensures up to date ITSCM plans

Scope

Activities

  • Define policies for IT Organisation to be in compliance with ITSCM process
  • RAMM
  • Obtaining sufficient budget for continuity plans
  • Aligning and realigning continuity plans for business
  • Planning the invocation phase

Interfaces

Inputs/Outputs

Inputs

  • Updated business strategy plans
  • Updated business continuity plans
  • BCM testing

Outputs

  • Revised ITSCM plans and poloicies
  • Testing schedules
  • Test reports and reviews
  • BIA tests and result reports

Value to the Business

ITSCM can be regarded as insurance. What if...? ITSCM has goals and plans in place to cover the IT goals of the businees continuity plan.

Implementation

Once approved as a needed process, the ITSCM manager must create plans to be aligned with BCP. The plans must include a vast amount of information including documentation of how to implement recovery option.

Challenges to implementation

Tips for exam

ITSCM must be aligned to BCP

References and resources

ITSCM at OGC

Articles in category "IT Service Continuity Management"

There are 2 articles in this category.

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